1. Flower arrangements shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.

2. If ordered flowers/cake/mithai are not available in the respective city or town, we shall deliver available best quality flowers/cake/mithai of equal value according to our substitution policy.

3. Delivery schedule varies between same day delivery to delivery within three business days depending on the destination city or town. However, in all metropolitan cities we deliver on the same day, within two business days in all major cities & towns and within three business days in all other places.

4. In case no date of delivery is mentioned along with order, we shall deliver / despatch within 24 hours.

5. In case of flowers, cakes & sweets (all being perishable products) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.

6. Gift items like Chocolates, Dry Fruits, Leather Bags, Watches etc. are normally dispatched through courier and we cannot gurantee exact time of delivery.

7. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.

8. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.

9. The owners of the site retains the right to refuse any order unconditionally.

10. All claims are subject to the jurisdiction of local Court only in India.